Returns & Exchanges

Due to the perishable nature of our premium Japanese green tea, we can only accept returns on unopened, non-food merchandise within 30 days of purchase. Please note that all tea leaves, powders, and seasonal blends are final sale to ensure the highest quality and safety standards for our customers.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a non-food product, such as teaware or accessories, and remains in its original, unopened packaging.

• 2.
  Contact Support

  Email our global customer service team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA).

• 3.
  Secure Packaging

  Carefully pack the eligible items in their original box with protective padding to prevent damage during transit back to our distribution center.

• 4.
  Ship and Refund

  Affix the provided shipping label and drop the package at a designated carrier; once inspected, your refund will be processed to your original payment method.