Frequently Asked Questions
Everything you need to know about our authentic Japanese matcha and teas.
How should I store my matcha and loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from strong odors. Once opened, we recommend sealing the package tightly and consuming matcha within 1-2 months for the best flavor profile.
Do you ship internationally from Japan?
Yes, we offer worldwide shipping. Delivery times vary by destination, but most international orders arrive within 5-10 business days via express courier services.
Are your teas tested for radiation and heavy metals?
Safety is our priority. All Ippodo teas undergo rigorous quality control and regular testing for radiation and chemical residues to ensure they meet both Japanese and international safety standards.
What is the difference between ceremonial and culinary grade matcha?
Ceremonial grade is made from the youngest tea leaves, offering a delicate, sweet flavor intended for whisking with water. Culinary grade has a bolder, more astringent profile designed to stand up to heat and mixing in lattes or baking.
Can I return my order if I am not satisfied?
Due to the perishable nature of food products, we generally do not accept returns on opened tea. However, if your order arrived damaged or if there was an error, please contact our support team within 14 days for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.